Terms and Conditions

General

The Cello King website is owned and operated by Balter Group Pty Ltd. (Australian Business Number: 72 615 609 820). By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and/or by completing the registration process to become a member you agree to be bound by these Terms and Conditions. Balter Group Pty Ltd may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Your Privacy

We treat your privacy with importance and respect. Any information you provide through this webite is subject to The Cello King’s Privacy Policy, and any information or material sent to The Cello King will be used and treated in accordance with our Privacy Policy.

Order Cancellations

Orders must be cancelled in writing through e-mail. No cancellation will occur without such notification and that it is actually received by The Cello Kings nominated email (hello@thecelloking.com).

Orders that have already been packed or dispatched before cancellation notice is received cannot be refunded. For more information about how we handle refunds and returns please visit our refund policy page here.

Damaged Items/Goods Policy

All damaged goods should be reported by either email or telephone within 24 hours of receipt of goods to enable the issuing of a credit. Should this not be the case we will not accept liability for damaged goods.  

Promotional Material

Once you have become a Cello King online customer, this entitles you to receive exclusive promotion offers and other communication from us every now and then. If you do not wish to receive updates about our website, please inform us via email at hello@thecelloking.com or simply click the unsubscribe button from our most recent email communication to you.

Package Quantity Count and Sizing

Please be aware the measurements of items listed on our website are and approximate only and can vary by up to 3mm either way. All of our cello bags come in 100 pack sizing and quantities can vary by a few bags.