Melbourne, Australia

Australia Wide Delivery

+61 498-668-995

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Same Day Shipping!

Frequently Asked Questions

Shipping And Delivery

When will my order be shipped?

Within 24 hours of placing your order (Monday through Friday). We ship your order super quickly so it arrives to your door as soon as possible!

If you place an order before the cut-off time (midday, 12pm AEST) it will be processed and shipped that same day, otherwise, your order will be shipped the next business day.

You will be notified via email as soon as your order is on it’s way.

All order are sent using Australia Post

How long will my shipment take to arrive?

Standard shipping: 2-6 business days.
Express shipping: 1-3 business days.

How much does shipping cost?

Shipping is charged at a flat rate of $5.00 for regular (2-6 days) mail or express (1-3 days) at $8.50. 

BONUS: All order over $75 receive free shipping 🙂

*Free shipping excludes international orders

How can I track my order?

Tracking will be provided for all orders, you will be sent an email once your order is dispatched so you can see where it is at all times.

General FAQ's

I'm not sure what cello bag I need, do you offer samples?

Yes! We offer samples so you don’t have to worry if you’ve ordered the right size or not.

To enquire about samples our contact details can be found by clicking here!

How do I choose the right size cello bag?

1. Measure the height and width of the item you’re placing in the cello bag, this will give you an approximate size estimate.

2. If your item is thin (less than 5mm) like a photo, greeting card or art print then select a cello bag that has a similar (same) height to your item and approximately 5mm more in width. This will ensure a perfectly snug, fit every time.

For example: If I was looking for the perfect size cello bag for a standard business card (90mm x 55 mm) then I would choose our 100mm x 60mm cellophane bag.

If your item is a bit thicker, different shape or you want to place multiple items then simply place all the items together and wrap a tap measure around them, where it meets note the number and divide it by 2 and add 5-10mm to this value. You will now know the perfect width for your items.

What if you don't stock the size I need?

We offer customised cello bags!

Please send us an email to hello@thecelloking.com with details about your item and we’ll be in touch to discuss options 🙂

Is there any printing on the bags?

All of our cello bags are free from any print, logos or writing. 100% clean so there’s nothing obstructing your items.

clear cellophane bag

Can your cello bags be heat sealed?

Yes our bags can be heat sealed!

If your putting any food items in the bags then we recommend you heat seal them to maintain optimal freshness.

What are your cello bags made of?

All of our cello bags are BOPP (bi-axially-oriented polypropylene) material. This is different to the traditional cellophane bags which are made from cellulose fibres.

The benefit of bags made from BOPP material means they don’t turn milky in colour or become brittle over time. They have a built in air and moisture barrier to better protect items and are heat sealable. BOPP bags do not tear or crinkle easily and all of our bags are extra thick (40 microns) to ensure superior strength.

Is BOPP material BPA Free?

Yes all of our cello bags are BPA-free and make an excellent choice for packaging food items.

Are your cello bags recyclable?

Yes all of our cello bags can be recycled with the number “5” as it’s resin identification code.

Do you sell wholesale?

Yes we off wholesale purchase of our cello bags in both 2000 and 5000 piece quantities.

What's the best way to store my cello bags?

We recommend that you keep your bags in the protective packaging they arrive in until you need them. To maintain their appearance store the packs face down on a flat surface to prevent creasing.

Do you have cello bags without the sticky seal?

All of our cello bags come with a seal. If you prefer not to have this a simple alternative is to use a commercial guillotine to snip the seal flap off. Most local print shops can do this for little to no expense for you.

Returns And Exchanges

What if I purchaced the wrong size cello bag?

Mistakes do happen and that’s ok. Please send us an email to hello@thecelloking.com with your order number and the size you would like so we can send you the replacement. Please note that it will be your responsibility to send the returned item back to us. The returned item must be sent back in the condition it was originally sent to you and you will need to cover the return shipping and handling charges.

Once your return has been approved we will send you out the correct sized bags plus/minus any extra charges due to different sizing.

For more information about this, please visit our Terms and Conditions page.

What if I received a damaged item?

On rare occasions, packages can get damaged during the shipping process. If for any reason you’re not happy with the quality of your order then please send us an email to hello@thecelloking.com including your order number and details of any damage. We will do our best to replace your damaged item as soon as possible.

How do I contact you about any returns or exchanges?

If you have an issue with your item or delivery, please contact us at hello@thecelloking.com
If getting in touch about a return, please include your order number and product details in the email.

Are shipping and handling charges refundable?

Unfortunately, we cannot refund shipping and handling charges.

More information about returns and exchanges?

Please visit our refunds policy page to learn more.