Within 24 hours of placing your order (Monday through Friday). We ship your order super quickly so it arrives to your door as soon as possible!
If you place an order before the cut-off time (midday, 12pm AEST) it will be processed and shipped that same day, otherwise, your order will be shipped the next business day.
You will be notified via email as soon as your order is on it’s way.
All order are sent using Australia Post
Standard shipping: 2-6 business days.
Express shipping: 1-3 business days.
Shipping is charged at a flat rate of $5.00 for regular (2-6 days) mail or express (1-3 days) at $8.50.
BONUS: All order over $75 receive free shipping 🙂
*Free shipping excludes international orders
Tracking will be provided for all orders, you will be sent an email once your order is dispatched so you can see where it is at all times.
Yes! We offer samples so you don’t have to worry if you’ve ordered the right size or not.
To enquire about samples our contact details can be found by clicking here!
1. Measure the height and width of the item you’re placing in the cello bag, this will give you an approximate size estimate.
2. If your item is thin (less than 5mm) like a photo, greeting card or art print then select a cello bag that has a similar (same) height to your item and approximately 5mm more in width. This will ensure a perfectly snug, fit every time.
For example: If I was looking for the perfect size cello bag for a standard business card (90mm x 55 mm) then I would choose our 100mm x 60mm cellophane bag.
If your item is a bit thicker, different shape or you want to place multiple items then simply place all the items together and wrap a tap measure around them, where it meets note the number and divide it by 2 and add 5-10mm to this value. You will now know the perfect width for your items.
We offer customised cello bags!
Please send us an email to email@example.com with details about your item and we’ll be in touch to discuss options 🙂
All of our cello bags are free from any print, logos or writing. 100% clean so there’s nothing obstructing your items.
Yes our bags can be heat sealed!
If your putting any food items in the bags then we recommend you heat seal them to maintain optimal freshness.
All of our cello bags are BOPP (bi-axially-oriented polypropylene) material. This is different to the traditional cellophane bags which are made from cellulose fibres.
The benefit of bags made from BOPP material means they don’t turn milky in colour or become brittle over time. They have a built in air and moisture barrier to better protect items and are heat sealable. BOPP bags do not tear or crinkle easily and all of our bags are extra thick (40 microns) to ensure superior strength.
Yes all of our cello bags are BPA-free and make an excellent choice for packaging food items.
Yes all of our cello bags can be recycled with the number “5” as it’s resin identification code.
Yes we off wholesale purchase of our cello bags in both 2000 and 5000 piece quantities.
We recommend that you keep your bags in the protective packaging they arrive in until you need them. To maintain their appearance store the packs face down on a flat surface to prevent creasing. We also recommend keeping your bags away from heat and direct sunlight.
All of our cello bags come with a seal. If you prefer not to have this a simple alternative is to use a commercial guillotine to snip the seal flap off. Most local print shops can do this for little to no expense for you.
Mistakes do happen and that’s ok. Please send us an email to firstname.lastname@example.org with your order number and the size you would like so we can send you the replacement. Please note that it will be your responsibility to send the returned item back to us. The returned item must be sent back in the condition it was originally sent to you and you will need to cover the return shipping and handling charges.
Once your return has been approved we will send you out the correct sized bags plus/minus any extra charges due to different sizing.
For more information about this, please visit our Terms and Conditions page.
On rare occasions, packages can get damaged during the shipping process. If for any reason you’re not happy with the quality of your order then please send us an email to email@example.com including your order number and details of any damage. We will do our best to replace your damaged item as soon as possible.
If you have an issue with your item or delivery, please contact us at firstname.lastname@example.org
If getting in touch about a return, please include your order number and product details in the email.
Unfortunately, we cannot refund shipping and handling charges.